Provision of Internet Service

• Country: Rwanda
• Summary: Provision of Internet Service
• RWT Ref No: 63809134
• Deadline: 05 Mar 2022
• Financier: Other Funding Agencies
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
• Purchaser's Detail:
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• Description:
• Tenders are invited for Terms of Reference For Provision of Internet Service. Women for Women Rwanda is located at Kacyiru KG 5 avenue # 28 on . It currently has around 30 end users; connected through an inter-office LAN and Data Connectivity System. Technical Requirements Speed requirement: symmetric 6.0 Mbps bandwidth. In case of share channel, the minimal guaranteed bandwidth should be clearly mentioned in the proposal Connection should be of cable type, preferably fiber-optic; wireless solutions may be considered. No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection. Service reliability must be ensured. Overall uptime should not be less than 99%. Data confidentiality guarantee: Provider may not scan traffic (if this should be done for finding problems in the network a prior Women for Women Rwanda agreement must be obtained). All necessary hardware, cabling and software (if required for Internet service) should be provided and set up by the provider. Offeror should provide a backup 512 kbps ADSL link. Worldwide accessibility Support Managed VPN Services Policy on over subscription (sharing ratio 1:1 to guarantee bandwidth) ISP must be able to manage the Customer Premises Equipment (CPE) to be installed in the women for women Rwanda Office Free and unlimited technical support Traffic management, network monitoring and access to raw log files Quality of Service Fiber optic connectivity from the ISP to the Internet backbone Additional Notes The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities. Under the normal circumstances all problems should be resolved within maximum 24 hours after the notification from WFW- Rwanda received. The provider is also responsible for contacting designated WFW- Rwanda network specialist(s) for both scheduled and un-scheduled downtime. Offerors are required to describe what alternate routing or fallback arrangements for continuity of service they have in place (if any), should their primary link(s) to the Internet backbone become nonoperational. The offeror is to indicate what contracting arrangement they have with the primary Internet providers they work with. The selected provider must provide weekly reports on network performance, utilization, and usage analysis. The successful provider must have a physical presence, including availability of technical support, in Kigali Implementation Timeline All installation works should be accomplished, and connection launched within 15 days after the signing of the Contract. Contractual and payment stipulations: Internet service should be based on fixed monthly fee payment plan with no additional cost Contract duration: 1 year with possibility for graceful exit with a 30-, 60- or 90-days period of written notice, without penalties for WFW- Rwanda. Qualification Requirements 5 years relevant experience in provision of services in nature, scale and complexity commensurate with the present terms of reference, with already provided services possessing features required by these terms of reference; The company must have at least three similar contracts (similar by scope, nature and amount), preferably with international / National organizations. Evidence of these contracts are required; references from other clients are highly welcome. Qualified and experienced experts in system administration, working under the general supervision and guidance of the department and / or company manager and under the overall oversight of the focal person in women for Women Rwanda. The proposed team should have solid experience in the provision of services in nature, scale and complexity commensurate with this requirement Any problem should be resolved within a maximum of 2 hours after the notification. The bidder must have a Network Monitoring System (NMS) supported by a qualified and experienced engineers/technical support team. How to apply: Interested bidders are required to submit their offers (technical and financial) clearly marked “internet service provision “ in a sealed envelope by not later than 5th March 4 pm at Women for Women Rwanda Office located at Kacyiru KG 5 AV - Plot# 28 For further information, please contact us on +252 505099 Done at Kigali, Catherine GASHEGU KAMPIRE Gashegu Co- Acting Executive Director
• Documents:

 Tender Notice